Supervisor

Job Responsibilities:

• Overseeing the preparation and service of hot and cold beverages, including coffee, tea, artisan, and specialty drinks, ensuring exceptional quality and presentation.
• Supervising and leading a team to maintain cleanliness and sanitation standards in work areas, utensils, and equipment, as well as service and seating areas.
• Providing guidance and training to staff on describing menu items, suggesting products to customers, and delivering outstanding customer service.
• Managing customer inquiries, feedback, and complaints with professionalism and efficiency, ensuring customer satisfaction and loyalty.
• Coordinating inventory management, including ordering, receiving, and distributing stock supplies to meet operational demands.
• Handling cashiering duties, overseeing the processing of customer payments accurately and efficiently.
• Implementing and enforcing operational procedures and policies to optimize efficiency and quality standards.
• Collaborating with management to develop strategies for business growth, customer retention, and staff development.
• Ensuring compliance with health and safety regulations and industry standards.
• Demonstrating leadership qualities by motivating team members, resolving conflicts, and fostering a positive work environment.

Key Attributes:

• Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, staff, and management.
• Strong leadership abilities with a proven track record of supervising teams in high-end hotel environments.
• Extensive knowledge and experience in hospitality operations, including beverage preparation, customer service, and inventory management.
• Keen attention to detail and a commitment to delivering excellence in every aspect of service.
• Proficient in cashiering procedures and financial transactions, ensuring accuracy and accountability.
• Continuous learner with a passion for personal and professional development, adaptable to evolving industry trends and practices.
• Proactive problem-solver with the ability to make sound decisions independently and under pressure.
• Positive attitude, approachable demeanor, and the ability to inspire and motivate team members.
• Strong team player with a collaborative mindset, fostering a culture of cooperation and mutual support.
• Willingness to work flexible hours, including evenings, weekends, and holidays, to meet the demands of the business.

Job Requirements:

• Minimum of 10 years of experience in hospitality management, preferably in high-end hotel establishments.
• Bachelor’s degree or equivalent education in Hospitality Management or related field preferred.
• Age range: 30-45 years old, with demonstrated maturity and professionalism.